Shipping

At Casa & Co., we carefully pack every order to ensure your products reach you safely and beautifully.

Delivery Coverage

We currently deliver across Pakistan through trusted courier partners.

Shipping Charges

We offer a flat shipping fee of Rs. 250 per order across Pakistan.

No matter how many products you add to your order, the standard shipping charge remains Rs. 250, unless otherwise stated for exceptionally large or bulky orders.

Processing Time

• Orders are usually processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, promotions, or high-order periods, processing may take slightly longer.

Delivery Time

Once your order has been dispatched, delivery usually takes:

• Major cities: 2–4 business days
• Other areas: 3–7 business days
• Remote areas: Delivery may take slightly longer depending on the courier service.

Delivery timelines are estimates and may vary due to weather, public holidays, courier delays, or circumstances beyond our control.

Order Confirmation

Once your order is placed, our team may contact you to confirm your order and delivery details.

Please ensure that your name, phone number, and complete delivery address are correct when placing your order.

Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through your provided contact number or email, where available.

Delayed or Failed Deliveries

If a courier attempts delivery and is unable to reach you, your order may be re-attempted or returned according to the courier’s policy.

Please keep your phone available around the expected delivery time so the courier can contact you.

Damaged Packages

We take great care when packaging your order. However, if your parcel appears severely damaged or opened upon delivery, please contact us as soon as possible and provide photographs/videos of the package and product.

For damaged or incorrect items, please refer to our Return & Exchange Policy.

Important Note

Casa & Co. is not responsible for delays caused by incorrect or incomplete customer information, courier disruptions, weather conditions, public holidays, or other circumstances outside our control.

By placing an order with Casa & Co., you agree to the terms outlined in this Shipping Policy.